Effective Date: September 2025

Introduction

JustiBuy (“we,” “us,” or “our”) operates the JustiBuy marketplace at the domain associated with this service (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, register as a buyer or seller, list products, or otherwise interact with the Service. By using the Service you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly and information collected automatically when you use the Service.

  • Information you provide: name, email address, phone number, billing and shipping address, payment details (processed via third-party payment providers), store name and business details for sellers, tax or VAT numbers, identity verification documents (if requested), product details (descriptions, images, HS codes), and any communications you send to us.
  • Information collected automatically: IP address, device identifiers, browser type, operating system, pages viewed, search terms, referral URLs, cookies and similar tracking technologies, and usage data.
  • Third-party data: information from third-party services you connect to the Service (for example, Stripe, PayPal, EasyPost/Shippo, or social login providers) and public information about sellers used for verification or fraud prevention.

How We Use Your Information

We use information to operate and improve the Service, to provide marketplace features, and to comply with legal obligations. Typical uses include:

  • Providing and maintaining the Service and managing user accounts.
  • Processing orders, payments, refunds, and payouts to sellers (via Stripe, PayPal, or other payment providers).
  • Facilitating shipping and label generation through third-party shipping providers (e.g., EasyPost or Shippo) and preparing customs documentation.
  • Verifying seller identities and preventing fraud, abuse, or other prohibited activity.
  • Sending transactional emails and notifications, including order confirmations, shipping updates, and account alerts.
  • Personalizing user experience, showing relevant listings, and sending marketing communications when you opt in.
  • Analyzing usage, improving features, and performing security monitoring.
  • Complying with legal requirements, resolving disputes, and enforcing our policies.

Legal Basis for Processing (EU/EEA Users)

If you are an EU/EEA resident, we process personal data under one or more of the following legal bases:

  • Performance of a contract with you (for order processing, payouts, and providing platform services).
  • Compliance with legal obligations (for recordkeeping, anti-money laundering, and tax purposes).
  • Legitimate interests (for fraud prevention, platform security, service improvements, and marketing — balanced against your rights).
  • Consent (for optional marketing communications and cookies where required).

How We Share Information

We may share personal information with:

  • Service providers and partners: payment processors (Stripe, PayPal), shipping providers (EasyPost, Shippo), hosting providers, analytics services, and email delivery services.
  • Sellers and buyers: order information (buyer shipping address, order details) is shared with sellers necessary to fulfill orders.
  • Business transfers: in connection with a merger, sale, acquisition, or bankruptcy, personal information may be transferred.
  • Legal and safety reasons: to comply with legal processes, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of JustiBuy, users, or the public.
  • Aggregated or de-identified data: we may share non-identifiable analytics or aggregated marketplace insights.

Payments and Financial Data

We do not store full payment card details on our servers. Payment processing is handled by third-party processors such as Stripe and PayPal. When you add a payment method, your payment information is transmitted directly to the payment provider and processed under their privacy and security practices. We receive transaction confirmations and necessary metadata to manage orders and payouts.

Seller Payouts and Withdrawals

Sellers connect to third-party payment platforms (e.g., Stripe Connect, PayPal) to receive payouts. To enable payouts we may collect and share identity and business verification information with those providers. Instant withdrawal services may result in additional fees (for example, the $2 instant withdrawal fee implemented by the platform) which are charged according to the payout method selected and reflected in the seller’s account.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve the Service, authenticate users, remember preferences, analyze trends, and serve targeted content. You can control cookies through your browser settings; however, disabling cookies may affect functionality. We may also use web beacons, local storage, and analytics tools (Google Analytics or similar) to collect usage information.

Third-Party Links and Services

The Service may include links to third-party sites and services not controlled by JustiBuy. This Privacy Policy does not apply to third-party sites; we encourage you to review their privacy notices before providing personal data. We also rely on third-party integrations (payment and shipping providers) that have their own privacy practices.

Data Retention

We retain personal information as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we will delete or anonymize it in accordance with our retention policies and applicable law.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

  • Access: request a copy of personal information we hold about you.
  • Correction: request correction of inaccurate or incomplete information.
  • Deletion: request deletion of personal data, subject to legal and operational exceptions (e.g., order records, tax or accounting requirements).
  • Portability: request a copy of data in a portable format where technically feasible.
  • Objection or restriction: object to or request restriction of certain processing activities.
  • Withdraw consent: withdraw consent for processing where consent was the basis.

To exercise rights, contact us at hello@justibuy.com. We may ask for verification before fulfilling requests. Some requests may be limited by applicable law.

Children’s Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will take steps to delete it. If you believe a child under 16 provided personal data to the Service, contact us.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, misuse, or alteration. Measures include HTTPS/TLS, access controls, and regular security reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

International Transfers

JustiBuy operates globally. Personal data may be stored and processed in the United States or other countries where our service providers operate. When transferring data across borders, we rely on lawful transfer mechanisms and reasonable protections required by applicable law.

Data Breach Notification

In the event of a data breach that poses a risk to users’ rights and freedoms, we will notify affected users and relevant authorities as required by law. Notifications will include information about the breach, the data involved, and steps we recommend you take.

Updates to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on the Service with a new effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

For questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

Email: hello@justibuy.com